Feedback Received

Masterclass Feedback

Isle of Wight

No answer Excellent Very Good Good Fair Poor TOTAL
Overall Rating 1 4 5 7 17
Course Content 1 4 4 7 1 17
Balance between presentation and interactive work 3 7 6 1 17
Tutor Presentation style 3 9 5 17
Explanations & examples 4 10 1 2 17
Handouts 3 9 4 1 17
Visual Aids 1 3 4 7 2 17
Pre-course information 5 5 6 1 17

What did you find most beneficial?

  • 10 steps and step-by step examples
  • Discussions with other AHPs
  • Interactive work to understand concepts

Additional Comments

  • Timely and very helpful
  • Overall excellent, extremely topical and relevant to reality

Isle of Man, Douglas

Dear Robert and Fiona,

Thank you so much it was so informative and the team loved it.

Kind Regards

Therapy Services Manager

No answer Excellent Very Good Good Fair Poor TOTAL
Overall Rating 1 8 9 4 22
Course Content 8 11.5 2.5 22
Balance between presentation and interactive work 1 6 6 7 2 22
Tutor Presentation style 12 7 3 22
Explanations & examples 1 10 5 5 1 22
Handouts 10 10 2 22
Visual Aids 8 8 6 22
Pre-course information 4 6 8 2 2 22

What did you find most beneficial?

  • Quality matrix and process for 10 steps-the honesty and reality
  • Use of stats to establish staffing levels and business case
  • Clear matrix and standards

Additional Comments

  • Thank you, this was most helpful as a confirmation that this is what we need to do
  • Excellent course, will help support our business cases and growth/development of the department

Ballooning Issues Conference, Hamilton, New Zealand

Dear Robert and Fiona,

Thank you for your presentations at this weeks Allied Health Scientific and Technical Conference held in Hamilton.  The committee had many compliments regarding your workshops and talk, and we know that many delegates will have plenty to think about from your presentations.

…You have both been a pleasure to deal with and I thank you once more for your contribution to making the Ballooning Issues Conference the success that it was.

Yours faithfully,

Group Manager, Child, Women’s & Allied Health

Allied Health Scientific and Technical ConferenceVenue: Hamilton Attendee Feedback
Excellent Very Good Good Fair Poor TOTAL
Overall Rating

16

10

26
Course Content

15

11

26
Balance between presentation & interactive

16

10

26
Presentation style

18

8

26
Explanations & examples

15

11

26
Handouts

12

13

1

26
Visual Aids

13

10

3

26
Yes No
Were the course objectives met?

25

 (1 didn’t answer this question)
Did the course contain info useful to your job?

25

1
What did you find most beneficial?
  • FTE calculation, DNA discussion (PR driven clinics)
  • Getting some nuts and bolts ideas
  • W/L management. Tools to calculate capacity
  • Interactive feedback
  • Choice appointments
  • Everything – especially demand/capacity waiting lists
  • Calculating demand, choice appointments
  • All of it! Fantastic, was relevant
  • The structured framework & ideas, the flow of questions
  • Open discussion and group work. Interactive problem solving
  • Considering implementing change – useful tips
  • Discussion about different ways of implementing patient care
  • Ideas around validating W/L
  • Capacity – demand info
  • Demand Capacity info, pt ‘choice’
  • Contextual to current issues – relevant
  • Demand & Capacity management – Planning
  • How to gather objective information on demand vs resource
  • Referral management waiting lists and first and follow-up appointment
 
Any other comments?
  • Very interesting. Enjoyed hearing about examples in UK
  • Very interactive and welcomed comments
  • I have your managing & leading book already, the books are very good. Thank you
  • A well-presented program that evokes good thoughts
  • Would love to hear more
  • Great, well thought out, good research into NZ context, relevant and real
  • Very good interactive presentation keeps us engaged throughout day

Masterclass for Allied Health Professions- ‘Tools and Techniques for Thriving and Surviving’, London

Allied Health Professions Masterclass, Venue: London Attendee Feedback 31 attendees- 26 evaluation forms completed
Excellent Very Good Good Fair Poor TOTAL
Overall Rating

9

11

4

24 (2 no answer)
Content

8

13

5

26
Balance between presentation & interactive work

8

15

2

1

26
Presentation style

7

13

5

1

26
Explanations & examples

7

14

5

26
Handouts

8

14

4

26
Visual Aids

4

18

3

1

26

Masterclass for Allied Health Professions; “Demand and Capacity Management and Managing Change”, Douglas, Isle of Man

 Dear Rob and Fiona,

Many thanks for the fantastic Masterclass which we all found really helpful and enjoyable.  Our team have recently won the Isle of Man Department of Health Top Team Award 2013, we would like to thank you for helping us to initiate the demand and capacity management programme and for supporting our work on demand and capacity management and managing and leading change.

To succeed with any service change it is vital that the whole team is well informed, each member empowered to have an opinion of their own so that they can contribute positively to the difficult process of change and work together effectively to meet a common goal.  The Masterclass brought us together to consider our resources, capacity and performance.  You, as Masterclass leaders prompted informed debate and provide us with evidence-based information and resources, so that at the end of the day we were all ‘on the same page’ ready to move ahead with our service development.

Thank you again for your support and for sharing your expertise and experience with us.

Team Lead, MSK Out-patients

Douglas, Isle of Man.

Isle of Man Masterclass, Venue: DouglasAttendee Feedback 40 attendees- 34 evaluation forms completed
Excellent Very Good Good Fair Poor TOTAL
Overall Rating

10

18

5

1

34
Content

9

20

4

1

34
Presentation style

10

19

3

2

34
Explanations & examples

9

18

7

34
Handouts

10

18

5

1

34
Visual Aids

8

14

10

2

34
Yes No
Were the course objectives met?

34
Did the course contain info useful to your job?

32

2